In this March 15, 2018, file photo a dispatcher works ...

Photo by Associated Press | published: October 31, 2018

In this March 15, 2018, file photo a dispatcher works at a desk station with a variety of screens used by those who take 911 emergency calls in Roswell, Ga. The Roswell call center is one of the few in the United States that accepts text messages. Most places in the U.S. don’t have access to text-to-911 services, an increasingly crucial gap during an era of mass shootings and other catastrophes, when a phone call is not always an option.