Parents unable to delete kids’ comments to Echo Dot

Associated Press

Amazon met with skepticism from some privacy advocates and members of Congress last year when it introduced its first kid-oriented voice assistant, along with brightly colored models of its Echo Dot speaker designed for children.

Now those advocates say the kids’ version of Amazon’s Alexa won’t forget what children tell it, even after parents try to delete the conversations. For that and other alleged privacy flaws they found while testing the service, they asked the Federal Trade Commission on Thursday to investigate whether it violates children’s privacy laws.

“These are children talking in their own homes about anything and everything,” said Josh Golin, who directs the Campaign for a Commercial Free Childhood. “Why is Amazon keeping these voice recordings?”

A coalition of groups led by Golin’s organization and Georgetown University’s Institute for Public Representation is filing a formal complaint with the FTC alleging that Amazon is violating the federal Children’s Online Privacy Protection Act, known as COPPA, by holding onto a child’s personal information longer than is reasonably necessary.

Amazon said in a statement that its Echo Dot Kids Edition is compliant with COPPA.

In one example the advocates captured on video, a child asks the device to remember some personal information, including her walnut allergy.

An adult later tries to delete all that information, which includes the voice recordings and written transcripts associated with them. But then, when the child asks what Alexa remembers, it still recalls that she’s allergic to walnuts.

“This suggests that Amazon has designed the Echo Dot Kids Edition so that it can never forget what the child has said to it,” the complaint says.