Toyota tops latest reliability survey

Associated Press

DETROIT

And the winner is ... Japan.

Japanese brands took the top seven spots in Consumer Reports’ annual reliability rankings, pushing aside their U.S. and European rivals. Toyota Motor Corp.’s Scion, Lexus and Toyota brands took the top three spots and the Toyota Prius C, a subcompact hybrid, got the best overall score. Mazda, Subaru, Honda and Acura were close behind.

The rankings, released Monday, predict the reliability of 2013 model-year vehicles based on surveys of Consumer Reports’ readers. This year, 800,000 people submitted information on 1.2 million vehicles from the 2010 to 2012 model years. The rankings are critical for auto companies, since Americans frequently cite Consumer Reports as a main source of car-buying advice.

Ford and Lincoln, once top performers, plummeted to the bottom of this year’s rankings because of persistent problems with glitchy touch screens and bumpy transmissions. Ford also was hurt because three normally reliable models — the Ford Escape, Ford Fusion and Lincoln MKZ — are all new for 2013, so Consumer Reports couldn’t predict their reliability.

“We listen closely and value feedback on our vehicles — whether it’s from customers or third parties, such as Consumer Reports,” Ford said in response to the rankings. “We remain absolutely committed to continuously improving and providing the highest-quality vehicles to our customers.”

Also near the bottom were Chrysler Group’s Chrysler, Dodge and Ram brands, which have been getting a fast makeover since partnering with Italy’s Fiat three years ago. Consumer Reports says models with more features and more-powerful engines, such as the V-8 versions of the Chrysler 300 and Jeep Grand Cherokee — had the most issues.

The best-performing U.S. brand was Cadillac, from General Motors Co.

Volkswagen AG’s luxury Audi brand made the biggest strides in this year’s survey, climbing 18 spots to No. 8. It was the best- performing European brand. Glitch-free new models such as the A7 sedan got high marks from Jake Fisher, Consumer Reports’ director of automotive testing.

“They’re out-BMWing BMW, easily, in terms of the driving dynamics,” he said.