Phone industry losing broadband customers

Associated Press

NEW YORK

Phone companies are losing the high-speed Internet game. In the second quarter, the landline-phone industry lost broadband subscribers for the first time, as cable companies continued to pile on new household and small-business customers, thanks to the higher speeds they offer in most areas.

The flow of subscribers from phone companies to cable providers could lead to a de facto monopoly on broadband in many areas of the U.S., say industry watchers. That could mean a lack of choice and higher prices.

Phone lines, designed to carry conversations, and often decades old, are poorly suited to carry Internet signals compared with the heavily shielded cables that carry TV signals. That means cable companies find it much easier and cheaper to provide fast Internet service compared with the digital subscriber lines, or DSL, that phone companies provide in most areas.

Cable providers now offer download speeds of 100 megabits per second in many areas, about 20 times faster than DSL.

The country’s largest Internet service provider is cable company Comcast Corp., with 18.7 million, followed by AT&T, with 16.4 million

Verizon Communications Inc., the country’s second-largest phone company, has replaced its phone lines with optical fiber in some areas, letting it compete on speed with cable. But expanding service is expensive, so Verizon has stopped adding new areas to its FiOS build-out.

AT&T Inc., the largest phone company in the U.S., has taken a more- conservative approach to optical fiber, building it out to neighborhoods but not all the way to homes. The Internet signal still is carried the last stretch, into the home, on a phone line. This build-out is less costly than Verizon’s, but doesn’t let AT&T compete with the fastest cable connections.