Airlines’ treatment of passengers slowly improves

Airlines’ treatment of passengers slowly improves

WASHINGTON (AP) — Flying is getting better. Honest. For airline passengers grappling with fare increases, canceled routes and a seemingly endless parade of new fees, “better” may not be the first word that comes to mind. But based on more traditional yardsticks — lost bags, delayed flights, lousy service and bumpings from full planes — airlines are doing a better job, say private researchers who have analyzed federal data on airline performance.