“I’ve enjoyed every second of putting the display together.”

“I’ve enjoyed every second of putting the display together.”

Robert Brienik, veteran and volunteer at the Youngstown Veterans Affairs Outpatient Clinic, on the display of military medals and badges in framed shadow boxes that he’s put together for display at the clinic.

“Generally, as we get to a scene, people weren’t waiting for us to get there. They were doing things already. ... [Emergency managers] should be looking at the public as part of the team.”

Craig Fugate, director of the Federal Emergency Management Agency, saying planners need to adjust their approach on how they view the public during a disaster and its aftermath.

“It’s complicated in the United States because we don’t as a country agree that teachers need much preparation.”

Suzanne Wilson, chair of teacher education at Michigan State University, on why few colleges provide adequate nuts-and-bolts teaching skills such as public speaking, classroom management and dealing with the class goof-off.