REGION

REGION

State insurance director to speak at local event

VIENNA — Mary Jo Hudson, director of the Ohio Department of Insurance, will speak at the Nov. 12 dinner of the Mahoning and Shenango Valley CTCU, a trade group for insurance agents. The event will be at 6 p.m. at Squaw Creek Country Club. The cost is $21. For reservations, contact Charles Rudibaugh at (330) 965-0067.

NATION

Tips can help maintain, build business credibility

NEW YORK — As tales of massive fraudsters take over in the news, businesspeople may be increasingly edgy nowadays about ... just about everyone with whom they interact. One expert calls it a “trust crisis.”

Human-resources consultant Sandy Allgeier has tips on how to maintain and build your business credibility, which she defines as “what we do and how we do it that causes others to find us believable, someone that can be trusted, someone that can be respected.”

UDon’t be late, don’t reschedule too often and keep your commitments.

U Nurture your ability to suspend knee-jerk judgments; don’t make immediate decisions. Ask questions and think over situations before offering an opinion, whether in conversation or over e-mail.

U Have humility and acknowledge making mistakes. Ask others how you can improve.

U Don’t constantly make excuses for negligent behavior — instead apologize, learn from mistakes and don’t let them recur.

Vindicator staff/wire reports