KROC’S RULES
KROC’S RULES
Dave Ventresco worked for Ray Kroc, who expanded the McDonald’s franchise. His recap of Kroc’s rules for workers to provide successful customer satisfaction are:
Greet the customer.
Take the order and listen to the customer.
Try to “upsell” — add something to the order.
Check and repeat the order.
Always thank the customer.
Ask the customer to come back.
Source: Dave Ventresco