Rob Morton, above left, a business programs consultant with the Disney Institute, briefs Miami

Rob Morton, above left, a business programs consultant with the Disney Institute, briefs
Miami International Airport employees Estela Fernandez,
second from left, Roy Alonso,
Carlos Jose and Dickie Davis during a training session at the Magic Kingdom theme park at Walt Disney World in Lake Buena Vista, Fla. At right, workers polish the floors in a new terminal at the Miami airport. The Disney Institute is training airport employees to help improve their customer service.