Frequently Asked Questions

Below you will find our most frequently asked questions and their solutions. If you have any questions and/or are experiencing problems, we urge you to consult this FAQ before contacting us.

• What is the "Digital Edition"?
• How do I view the Digital Edition?
• When is Vindy.com Updated?
• Are Archives included?
• Where are the store circular inserts?
• Who can access Vindy Premium?
• Can I get a combination subscription?
• What if I have problems?
• Help! I lost my password!

What is Vindy premium?
The Digital Edition is an electronic edition of The Vindicator newspaper and much more. Content from all of the editions of The Vindicator is available in both Adobe PDF replica pages and standard HTML format. This means that you can read The Vindicator exactly the way it looks in the printed edition!
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How do I view the Digital Edition?
All printed pages from The Vindicator are available within the digital edition section of the premium portion of Vindy.com. These pages are in the Adobe PDF (Portable Document Format) file format. You will need the freely available Adobe Acrobat Reader application to view and print these files. Within Acrobat Reader you can zoom in, zoom out and scroll through the page you are viewing, reading it just like a printed newspaper.
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When is Vindy.com updated?
The premium sections of Vindy.com are updated throughout the day, beginning at about 12:30 AM each day. The PDF edition is also updated at this time. Pages created for distribution within the various regional editions are made available when they are created for print publication. This means that pages will be added throughout the day while editions are being updated.
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Are Archives included?
YES! Vindy Premium subscribers are able to access all available story archives going back to 1999 as they are available. All content going forward, including pages will remain in the archive and will continue to be available to Vindy Premium subscribers.
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Where are the store circular inserts?
Some third party content is not yet available for online use. We hope to be bringing this content to you shortly.
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Who can access Vindy Premium?
Full seven-day subscribers of The Vindicator may access Vindy Premium for just $5.55 per month. Simply follow these steps:

1. Create a user account here. (If you already have an account skip to step 2)
2. Activate the “Current Seven Day Subscriber Package” (subscription) by logging in and clicking on “Edit Account” followed by “Manage Packages”.

Non-subscribers, or those with less than a seven-day subscription can access Vindy Premium for just $11 per month. Simply follow these steps:

1. Create a user account here. (If you already have an account skip to step 2)
2. Activate the “Current Seven Day Subscriber Package” (subscription) by logging in and clicking on “Edit Account” followed by “Manage Packages”.

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Can I get a combination subscription?
Yes! If you do not currently subscribe to The Vindicator but would like to receive a seven-day subscription to The Vindicator and Vindy.com Premium, you can select follow the steps above and just select the “combo” subscription package.
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What if I have problems?
This is newer technology and you may experience some problems. If you are experiencing difficulty subscribing to Vindy premium content simply email us at customerservice@vindy.com or give us a call at (330) 746-6561 and we will help you as quickly as possible.
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In the meantime, here are some technical tips:

If you are a print subscriber having difficulty subscribing to Vindy Premium at the reduced package rate, be sure all of your registration data such as Name, Address, Phone Number and zip code is accurate. If this information does not match our records the system may not find your active subscription to The Vindicator. A simple call to our helpful customer service department at (330) 746-6561 can rectify this.

If you are having problems reading or using PDF pages of The Vindicator be sure that you are using the newest version of Adobe Acrobat Reader.

If your username and password are not working make sure your CAPS LOCK key is not on.

If you forgot your password, you may use the password recovery system.
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