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Software glitches cause Niles billing woes

Thursday, September 18, 2014

NILES

The failure of the billing software that the city expects to replace in October continues to take its toll with huge deficits in two utility departments and residential bills that have skyrocketed because of longer billing periods.

The monthly revenue report from Auditor Charles Nader reveals that the deficit in the light department ballooned to more than $1 million dollars at the end of August compared with red ink of $206,000 at the end of July. The water department dropped from positive revenues of $19,000 to a deficit of nearly $102,000 for the same period.

“It’s the software,” Nader said. “The billing is not getting out there in time.”

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