Wednesday, April 16, 2014
BRECKSVILLE, Ohio (AP) — An agency that coordinates municipal tax filing around Ohio has extended the deadline to file until Monday after what it calls “unprecedented demand.”
The Regional Income Tax Agency in Brecksville said its website and phone system have been overwhelmed with hits and calls from last-minute filers.
RITA has answered more than 200 phone calls an hour and helped more than 100 taxpayers an hour in person at its office in northeast Ohio since midnight Tuesday, according to a notice from the agency. RITA administers tax programs for 240 communities in Ohio.
“The agency is further continuing to expand access to meet this extraordinary request for contact,” the notice said.
The tax agency said it experienced an “unprecedented demand” for online services, including the electronic filing of municipal income taxes in dozens of communities across Ohio.
Earlier this year, the agency announced it would no longer routinely mail paper forms and recommended that taxpayers file online, call for forms or download forms from its website.
The problem is so many people waited until the last minute to file, said Steven Presley, treasurer of the tax agency’s board.