“We’re in the middle of our flushing program where we flush the hydrants to scour the

“We’re in the middle of our flushing program where we flush the hydrants to scour the lines.”

Al Sauline, Aqua Ohio vice president, explaining that Aqua Ohio is trying various techniques in attempting to pinpoint what’s causing a gritty film on some Poland customers’ dishes.

“The key in the restaurant business is to differentiate themselves, and clearly they’re making a move to do that. I think the idea of trying to localize the business, that’s an aspect that will certainly work and help differentiate the brand and make it a lot less cookie-cutter than what you see in standard Starbucks.”

R.J. Hottovy, Morningstar restaurant analyst, on a Starbucks test store in Seattle, which includes a redesigned interior and savory food, wine and beer on the menu.

“Everything is possible in the United States. I mean, you can do it!”

Cecilia Attias, wife of global events organizer Richard Attias and former first lady of France who is now a New Yorker, leading a conference on women in distress and supporting a nun in Queens who rebuilds the lives of ex-convict working moms.